This page is intended for users who already hold a valid MODSARUS license and require assistance related to the installation, configuration or operation of the software.

The MODSARUS support process is organized so that ARDANS collects and centralizes technical support requests submitted by licensed users and forwards them to EDF, the software developer, for technical analysis and response.

ARDANS acts as the primary contact point for MODSARUS technical support. All support requests from licensed users should be submitted to ARDANS.

After an initial qualification step, requests are transmitted to EDF, which is responsible for analysing the issue, providing clarification regarding product behaviour, or proposing appropriate technical guidance.

This structured process ensures traceability of requests and allows differentiation between standard support questions, technical issues, and potential functional enhancement requests.

Technical support requests

Technical support requests may include issues related to software installation, configuration, usage of specific MODSARUS functions, interpretation of generated artefacts, or questions regarding the modelling workflow within the Enterprise Architect environment.

Support activities aim to help users restore the expected behaviour of the software, clarify modelling conventions, or resolve operational difficulties encountered during the engineering process.

Functional enhancement requests

Functional enhancement requests are welcome but are treated through a different process than standard technical support.

Requests proposing new features, extensions or modifications to existing functionality are submitted for expert review. This analysis evaluates the technical feasibility, alignment with the product architecture, relevance for engineering workflows, and potential impact on the consistency of the solution.

Such requests may lead to a dedicated functional assessment conducted by domain experts and product specialists.

To facilitate the analysis of a support request, users are encouraged to provide clear technical information describing the context in which the issue or question occurs.

Providing accurate and detailed information helps reduce the analysis time and improves the efficiency of the support process.

The processing of a request generally follows several steps: reception by ARDANS, initial qualification, transmission to EDF, technical or functional analysis, and response returned to the user.

Depending on the nature of the request, the response may include technical clarification, guidance on modelling practices, or the initiation of a deeper analysis when the request concerns potential product evolution.

User support addresses operational issues encountered when using the software in its intended scope.

Expert assessment may be required when a request involves functional evolution, complex modelling scenarios, or broader architectural considerations related to the product.

The MODSARUS support service is intended exclusively for organizations and individuals holding a valid software license.

Questions related to licensing, commercial conditions, or general product information should be addressed through the appropriate contact channels rather than through the technical support service.

Licensed users wishing to submit a MODSARUS technical support request should contact ARDANS, which collects and manages incoming requests before forwarding them to EDF for technical analysis.

Contact details and submission procedures may be provided through the official communication channels associated with the MODSARUS licensing framework.